FAQs

FAQs

Q. When can I withdraw my funds displayed in my Balance?
A. There are no withdrawals in the program, there are only payouts. You will receive payouts once you have received sufficient funds in the program. The minimum payout amount in the program is 0.0025btc.
The Balance displayed in your back office is not for payouts, it is funds accumulated to pay for your next Upgrade in the program to the next level, and after that has been done, the next payments coming in is used from your Balance to pay for New Positions in your matrix. After your Upgrade is done and your New Positions purchased, all additional payments for that level will be paid out to your wallet you indicated on the system as money comes in from your downline. This is all done automatically through the system.

Q. It's been more than 12 hours and my Upgrade has not been done, why is it taking so long?
A. We are using coinpayments API service to handle all transactions on the platform. At times the Bitcoin Blockchain get's congested because of many transactions and that will cause delays that in turn will cause a delay on the coinpayments network. Be patient and wait for the transactions to confirm on the network. Another important thing is to ensure you paid the correct amount, as we find many transactions with only partial payments on the system. If you find that you did not pay enough then simply pay the remaining amount to the same wallet address in the allotted timeframe to get the confirmation for the payment.

Q. My Referrals signed up under Admin, how can we fix this?
A. It is vitally important that the Sponsor and the Referral double check to see they are signed up with the correct sponsor BEFORE THEY COMPLETE THE SIGNUP FORM AND PAY for any positions on the system. Because once a payment is made there is no turning back, it is impossible to move such a person back under the sponsor since the whole matrix upward will be uprooted, and we are not willing to do that for anyone. If the person followed the link and they arrive under someone else for whatever reason, they simply need to sign out, clear their browser history and then follow the link again of the sponsor. Then again they need to ensure they arrived at the correct sponsor before they sign up and make payment.

Q. When can I join the Ambitious Matrix?
A. You can buy a position in the Ambitious Matrix once the following conditions have been met.
   - You need to have purchased at least 1 position in the Tortoise Matrix.
   - Since the Matrices run independently from each other, it is advisable that when you are not sure if you upline is in the Ambitious Matrix or not that you first enquire from them if they are in the Matrix, so          that you will spill down to them when joining, if they decline to be in the Ambitious Matrix then you can go ahead and purchase your position/s in the Ambitious Matrix. This is not mandatory, but we advise it to maintain the integrity between you and your upline.

Q. When can I expect my Level 1 payments in the system?
A. There are no Level 1 payouts in the Tortoise Matrix as per the Table on the How it Works page. The $40 (2*$20) received on your Level 1 goes for upgrading you to Level 2.

Q. When can I expect my Level 2 payments in the system?
A. You can expect Level 2 payments once the following conditions have been met in the system.
   - You need to be upgraded to Level 2 to receive Level 2 payments in the system.
   - You should have recruited at least 1 active member in your Tortoise Matrix.
   - You should have enough people in your Tortoise Matrix to make Level 2 payments to you.
   - The first payment coming in will go towards the purchase of 1 new position in your Tortoise Matrix.
   - The following payments coming in goes towards Upgrading you to Level 3 in the Tortoise Matrix, those fees will show up in your Balance till it reaches $80,
      which is the amount needed to upgrade you to Level 3.

   - Once all these conditions have been completed will the next payments that arrive be paid out to your wallet address in the system till you've reached the max $60 for this level.
The whole process is automated, your only focus should be to keep recruiting to build your team and teach them to do the same.

Q. When can I expect my Level 3 payments in the system?
A. You can expect Level 3 payments once the following conditions have been met in the system.
   - You need to be upgraded to Level 3 to receive Level 3 payments in the system.
   - You should have recruited at least 1 active member in your Tortoise Matrix.
   - You should have enough people in your Tortoise Matrix to make Level 3 payments to you.
   - The first payments coming in will go towards the purchase of 4 new positions in your Tortoise Matrix.
   - The following payments coming in goes towards Upgrading you to Level 4 in the Tortoise Matrix, those fees will show up in your Balance till it reaches $260,
      which is the amount needed to upgrade you to Level 4.

   - Once all these conditions have been completed will the next payments that arrive be paid out to your wallet address in the system till you've reached the max $300 for this level.
The whole process is automated, your only focus should be to keep recruiting to build your team and teach them to do the same.

Q. When can I expect my Level 4 payments in the system?
A. You can expect Level 4 payments once the following conditions have been met in the system.
   - You need to be upgraded to Level 4 to receive Level 4 payments in the system.
   - You should have recruited at least 1 active member in your Tortoise Matrix.
   - You should have enough people in your Tortoise Matrix to make Level 4 payments to you.
   - The first payments coming in will go towards the purchase of 16 new positions in your Tortoise Matrix.
   - The following payments coming in goes towards Upgrading you to Level 5 in the Tortoise Matrix, those fees will show up in your Balance till it reaches $1040,
      which is the amount needed to upgrade you to Level 5.

   - Once all these conditions have been completed will the next payments that arrive be paid out to your wallet address in the system till you've reached the max $2800 for this level.
The whole process is automated, your only focus should be to keep recruiting to build your team and teach them to do the same. 

Q. When can I expect my Level 5 payments in the system?
A. You can expect Level 5 payments once the following conditions have been met in the system.
   - You need to be upgraded to Level 5 to receive Level 5 payments in the system.
   - You should have recruited at least 1 active member in your Tortoise matrix.
   - You should have enough people in your Tortoise Matrix to make Level 5 payments to you.
   - The first payments coming in will go towards the purchase of 1 new position in the Ambitious Matrix.

   - The next payments coming in will go towards the purchase of 59 new positions in your Tortoise Matrix.
   - The following payments coming in goes towards Upgrading you to Level 6 in your Tortoise Matrix, those fees will show up in your Balance till it reaches $3000,
      which is the amount needed to upgrade you to Level 6.
   - Once all these conditions have been completed will the next payments that arrive be paid out to your wallet address in the system till you've reached the max $29000 for this level.
The whole process is automated, your only focus should be to keep recruiting to build your team and teach them to do the same.

Q. When can I expect my Level 6 payments in the system?
A. You can expect Level 6 payments once the following conditions have been met in the system.
   - You need to be upgraded to Level 6 to receive Level 6 payments in the system.
   - You should have recruited at least 1 active member in your Tortoise matrix.
   - You should have enough people in your Tortoise Matrix to make Level 6 payments to you.
   - The first $100 coming in goes towards sponsoring you into the Ambitious Matrix.
   - The next payments coming in will go towards the purchase of 230 new positions in your Tortoise Matrix.
   - The next payment coming in will go towards the purchase of 1 new position in the LiftOff Matrix (once that is activated in the system).
   - Once all these conditions have been completed will the next payments that arrive be paid out to your wallet address in the system till you've reached the max $186800 for this level.
The whole process is automated, your only focus should be to keep recruiting to build your team and teach them to do the same.

Q. I want a Refund!
A. THERE ARE NO REFUNDS! Please ensure you understand what this opportunity is all about BEFORE YOU JOIN AND PAY. When you join the opportunity and make payment to your upline, then you are allocated a position in the matrix that involves possibly thousands of people above you in the matrix. All those people are affected when you try to leave the matrix. Since you did not make payment to Admin, you are not entitled to receive a Refund from Admin and thus no Refunds are possible. You will either need to talk to the person who invited you to the opportunity and hope for the best or sell your position to someone else. Sorry, but here we only want people who can take responsibility for their own thoughts and actions.